FAQ

Shipping costs (United Kingdom): €6.95 (≈ £6.07) per order. The amount that counts is the value of the products in the basket, VAT included, before any discount. The exact shipping cost is always shown in the basket before payment.

Payments are always charged in euros (EUR). Amounts in GBP are an approximate conversion at the day's exchange rate; the final amount in your currency depends on the rate applied by your bank or PayPal.

Orders are shipped from Spain. As the delivery is outside the European Union, customs in the destination country (United Kingdom) may charge duties, import taxes or clearance fees, which are payable by the customer.

Outside the European Union (& trade associated) some countries may have customs protocols & may apply customs duties (for example, in the US can range between 25-35US$ estimated), please check beforehand with your local authorities.  If there were costs and duties while sending the packet, these are borne by the customer. If the customer does not want to take over customs fees, Optic at Home will not refund or be responsible for the package. To help lessen possible issues & possible delays, please include your telephone number & correct address details when registering (Post Office Boxes addresses are not accepted). In some occasions US Customs Authorities solicit from their citizens that they facilitate their Social Security number to release imported goods.

Orders are shipped from Spain with DHL and GLS. Please enter the address and a contact telephone number correctly to avoid delivery problems.

Order preparation time (working days from payment confirmation):

• Sunglasses and contact lenses in stock: 24 hours
• Prescription glasses with single-vision lenses: 1-3 days
• Prescription glasses with progressive lenses: 5-9 days
• Products not in stock: 5-9 days (stated on the product page)

The transit time to the destination (United Kingdom) is added to the preparation time.

You can keep track of progress via your client area. We have three states: 

• Ordered: If when purchased we indicated we had no stock, we have to order from the manufacturer. 
• In process stock: The glasses are in our warehouse ready to be despatched. 
• In process manufacturing: Waiting for the glasses to arrive at our warehouse from the manufacturer.
• Shipped - previously you will be contacted via email of the imminent dispatch. The tracking # will be available the next business day in your client area around 10.30 am.

 Any unexpected changes will be communicated via email.