Exchanges & Returns

30-day returns

You have 30 calendar days from receipt of your order to return any product, prescription glasses included. If you are a consumer, during the first 14 days you may also exercise your statutory right of withdrawal (see the General Conditions).

Conditions

The product, its case and, where applicable, its box must be in perfect condition, with no damage caused by use, and with all its accessories.
Contact lenses must be returned in boxes that have not been opened or tampered with.

For prescription glasses, we refund the price of the frame, which includes the basic single-vision lenses. Lens upgrades made to measure for your prescription (progressive lenses, treatments, tints, thinner lenses…) are not refunded, unless the product is faulty or the mistake is ours.

How to return a product

Download the return form from your customer area ("My orders").
Fill it in, print it and place it inside the parcel.
Write the order number on the outside of the box together with your sender details.
Send the parcel to the returns address.

Returns address: Óptica Albufera, Avda. de la Albufera 10, 28038 Madrid (España)

Return costs

The cost of shipping the return is payable by you, unless the product is faulty or the mistake is ours. In that case, write to us at info@opticathome.com (we may ask you for a photo) and we will arrange collection.

Refund

Once we have received the product and checked that it meets the conditions, we will refund you using the same means of payment you used. If you paid by bank transfer, please give us your IBAN. If the product does not meet the conditions, we may make a partial refund or send the product back to you.

Exchanges