Exchanges & Returns
How to return a product
You have 30 days to return any product to us, as long as it shows no defects or damage caused by use (see General Conditions).
The period starts the moment you receive the order at home.
Return shipping costs are payable by the customer.
In your customer area you will find the return form to download ("my orders"); it already includes our shipping address. Please place it inside the parcel and write the order number on the outside of the box, together with the correct sender details.
We will refund the purchase amount as soon as we have received the item and checked that:
- The product, its case, its box where applicable and all other items are in perfect condition
- It shows no signs of having been used.
- In the case of contact lenses, the boxes have not been opened or tampered with.
Otherwise we reserve the right to issue a partial refund or to send the product back to you.
If the mistake is ours, you can contact us by email at "info@opticathome.com" (we will sometimes ask for a photo to check the fault) to arrange collection, and the courier company will get in touch with you. In that case you will be asked to fill in a form.
As described above, refunds or exchanges will be processed provided these conditions are met.
How to exchange a product
You have 30 days to return the product you wish to exchange, as long as it shows no defects or damage caused by use.
Contact us by email stating the reason for the exchange: info@opticathome.com
Returns address:
Óptica Albufera
Avda. de la Albufera 10
28038 Madrid (Spain)
If you have any questions, please do not hesitate to contact our Customer Service team.