Veelgestelde vragen

Verzendkosten (Nederland): € 6,95 per bestelling. Het gaat om de waarde van de producten in het winkelmandje, inclusief btw, vóór kortingen. De exacte verzendkosten worden altijd vóór de betaling in het winkelmandje getoond.

Outside the European Union (& trade associated) some countries may have customs protocols & may apply customs duties (for example, in the US can range between 25-35US$ estimated), please check beforehand with your local authorities.  If there were costs and duties while sending the packet, these are borne by the customer. If the customer does not want to take over customs fees, Optic at Home will not refund or be responsible for the package. To help lessen possible issues & possible delays, please include your telephone number & correct address details when registering (Post Office Boxes addresses are not accepted). In some occasions US Customs Authorities solicit from their citizens that they facilitate their Social Security number to release imported goods.

Bestellingen worden vanuit Spanje verzonden met DHL en GLS. Vermeld het adres en een telefoonnummer waarop u bereikbaar bent correct, om problemen bij de levering te voorkomen.

Verwerkingstijd van de bestelling (werkdagen vanaf de bevestiging van de betaling):

• Zonnebrillen en contactlenzen op voorraad: 24 uur
• Brillen op sterkte met enkelvoudige glazen: 1-3 dagen
• Brillen op sterkte met multifocale glazen: 5-9 dagen
• Producten niet op voorraad: 5-9 dagen (vermeld op de productpagina)

Bij de verwerkingstijd komt de transporttijd tot de bestemming (Nederland).

You can keep track of progress via your client area. We have three states: 

• Ordered: If when purchased we indicated we had no stock, we have to order from the manufacturer. 
• In process stock: The glasses are in our warehouse ready to be despatched. 
• In process manufacturing: Waiting for the glasses to arrive at our warehouse from the manufacturer.
• Shipped - previously you will be contacted via email of the imminent dispatch. The tracking # will be available the next business day in your client area around 10.30 am.

 Any unexpected changes will be communicated via email.