FAQ

You have 30 days to return any product to us, as long as it shows no defects or damage caused by use (see "General Conditions").

In your customer area (my orders) you will find the return form to download; it already includes our shipping address. Please fill it in correctly, print it and place it inside the parcel. Write the order number clearly on the outside of the box and include the correct sender details.

Returns address: Optic at Home, Óptica Albufera, Avda. de la Albufera 10, 28038 Madrid (Spain)

If you paid for your order by bank transfer, please send us the IBAN (account number) so that we can issue the refund.

We will refund the purchase amount (the price of the product plus shipping costs) as soon as we have received the item and checked that:

- The product, its case (and box where applicable) and all other items are in perfect condition.
- It shows no signs of having been used, properly or improperly.
- In the case of contact lenses, the boxes have not been opened or tampered with.

Otherwise we reserve the right to issue a partial refund — if the item is not returned in its original packaging it may lose value — or to send the product back to you.

Return shipping costs are payable by the customer.

If the mistake is ours, please contact us by email at info@opticathome.com (we will sometimes ask for a photo to check the fault) to arrange collection, and the courier company will get in touch with you.

In that case you will be asked to fill in a form. Refunds or exchanges will be processed provided the conditions set out above are met.

If after receiving the product, you consider that it does not meet your expectations, you can make a change. 

Write to us at info@opticathome.com 

You can also check the "Exchange & Returns" section where we indicate return address & procedures.