You have 30 days to return the product, being that there are no defects or signs by use, and in the same exact conditions as the product/s were received (see Terms & conditions section).
The costs of the return are borne by the client.
In your client area you will find the return form to download, which already includes our return address. Please print, fill out correctly & place the return form inside the package with the eyeglasses, while making visible on the outside the order number. It is important that you put correctly the return to sender address & all the details.
Returns Address : Optic at Home , Calle Aguacate 41 Portal B3, Bajo 2 - 28054 Madrid (Spain)
We will refund you the purchase once we have received & checked for:
- that the glasses & all the accessories (case, the box - if applicable …etc.) are in perfect state & conditions - does not present signs of being used in the case of contact lenses, the box has not been opened or manipulated - If these points are not adhered to, we reserve the right to partially refund or send back the product to the client.
If the error is due to Greatoptic, get in contact with us (sometimes we ask you to send us a photo to check locally the defect) via the email info@greatoptic.com to request a service to the transport company & they will contact you to organize the pick-up.
In this case, the transport company will request you fill out a form, we pick up the cost. Just as mentioned previously and above, the refund will be executed if the conditions are adhered & once received.
Thereafter refunds take between 24-72 hours.
If after receiving the product, you consider that it does not meet your expectations, you can make a change.
Write to us at info@opticathome.com
You can also check the "Exchange & Returns" section where we indicate return address & procedures.