Del Alamo Opticos S.L. is a Spanish Company, registered in the “Registro mercantil de Madrid with date 13th of March, 2007. Tomo 23.918 Folio 98 sección 8, Hoja M-429466 ” CIF. B84970664
Adress: Avda. de la Albufera 10, 28038 Madrid Spain
Mail: [email protected]
General Conditions The next conditions will be applicable to all processed orders through our website at www.opticathome.com When you formalize an order you confirm that you agree with the terms and conditions and therefore you state that: • You understand and comprehend the conditions hereby exposed. • You are an adult, over 18 years old. All the goods and it’s referred data are not binding, and do not compromise anyone. All published prices include taxes. The seller reserves his rights to modify not only the Price, but the promotions in force at the moment. The seller reserves the right to have errors of any kind, although he will try to avoid them as far as he can. These problems might be color errors, lack of service from the Manufacturer, printing errors in prices, errors in shipping times, that may occur in isolation. The seller reserves the right to cancel an order in spite of it being registered and confirmed if it concurs in any kind of serious mistake, of price or other given nature. When confirming an order, the buyer states or manifests his will to acquire the goods. Website Use Access to our website is free of charge. Register To order you must be registered, and for that you are obliged to fill in certain required fields. You will be responsible to maintain not only your password but all the Access information in secret. Your password is confidential and you should not share it with third persons to avoid them trying to order in your name. If you don’t remember your login information we can re-send them to you. Del Alamo Ópticos will not be responsible for any damage caused by misuse or loss of the password. Returning the Product You have 30 days to return your purchased product. If after receiving your products, you decide that you do not want them and request its return for the refund of the money, you could do it in the following way. You can contact us via email at [email protected] to notify us. We also make available the return form to be downloaded from your "client area" to be filled out and later included with the product when you resend it back to us. The returns form includes the sending address. Once we have received the packet and certified that the product is: • In Perfect condition. • It doesn’t show signs that it has been used accordingly or not. • In terms of contact lenses, boxes haven’t been opened or manipulated. Then we will send your money back with the full amount. On the contrary, we reserve our right to send a partial amount or we will return the product. The costs of the return are borne by the client. Right of withdrawal You have 15 days to exercise the right of revocation of the order. Please contact Optic at Home via Chat or send an E-mail at [email protected] Legal Warranty Product Sunglasses and prescription glasses have a 2 year warranty from the manufacturer against defects in manufacturing. Scratches on the glass, breakage or mishandling is not covered by the warranty. The customer must send the product to our central warehouse (Calle Aguacate, 41 Portal B3 Bajo 2 C.P. 28054 Madrid. Spain) and Optic at Home will act as an intermediary with the manufacturer, which is responsible for changing defective parts. This process may take an average of 15-20 working days. In the event of a defective product, consumer and user shall inform Optic at Home of the defect within a maximum of 48h. from the moment of receipt of the order. Others PAYMENT METHODS
Bank Tranfers Credit Cards (except American Express). PayPal
SHIPPING & COSTS: read the following link - Ship
1. USER INFORMATION
DEL ALAMO OPTICOS S.L., from now on RESPONSIBLE, is the Responsible of the data processing. personal data and informs you that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and the free movement of such data, by which provides you with the following treatment information: End of treatment: to maintain a commercial relationship with the User. The operations planned for to perform the treatment are: Sending of commercial advertising communications by email, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, which to make commercial communications possible. These communications will be made by the PERSON RESPONSIBLE and related on their products and services, or their collaborators or suppliers with whom it has reached a promotion agreement. In this case, the third parties will never have access to personal data. Carry out statistical studies. To process orders, requests or any type of request that is made by the user to through any of the forms of contact that are made available to you. Submit the newsletter from the website. Data retention criteria: shall be retained as long as there is a mutual interest in the end of treatment and when no longer necessary for that purpose, they shall be abolished by measures security measures to ensure pseudonymisation of the data or total destruction of the data. the same. Communication of data: The data will not be communicated to third parties, unless legally obliged to do so. Rights of the User: Right to withdraw consent at any time. Right of access, rectification, portability and deletion of your data and to the limitation or deletion of your data. opposition to his treatment. The right to lodge a complaint with the supervisory authority (agpd.es) if you consider that the treatment does not comply with the regulations in force. Contact information to exercise your rights: Postal address: DEL ALAMO OPTICOS S.L. C/ Aguacate, 41 B3 Bajo 2 28041 Madrid (MADRID). Email: [email protected]
2. COMPULSORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USUARIO
The Users, by means of the marking of the corresponding boxes and data entry in the fields, marked with an asterisk (*) on the contact form or submitted on the contact forms download, expressly and freely and unequivocally accept that your data is necessary to to meet your request, on behalf of the provider, being voluntary the inclusion of data in the fields and the rest of them. The User guarantees that the personal data provided to the PERSON RESPONSIBLE is true and correct. is responsible for communicating any changes to these terms and conditions. The PERSON IN CHARGE informs and expressly guarantees users that their personal data will not be used for any other purpose. will in no case be ceded to third parties, and that whenever you make some type of transfer of data the express, informed and unequivocal consent of the parties concerned shall be sought in advance. Users. All data requested through the website are mandatory, as they are required for the provision of an optimal service to the User. In case all the data are not provided, no guarantee is made that the information and services provided will be completely in accordance with your wishes. needs.
3. SAFETY PRECAUTIONS
That in accordance with the provisions of current legislation on the protection of personal data, the RESPONSIBLE is in compliance with all the provisions of the GDPR regulations for the processing of personal data under their responsibility, and clearly with the principles of described in article 5 of the GDPR, by which they are treated in a lawful, loyal and transparent manner in and appropriate, relevant and limited to what is necessary for the purposes for which it is intended. for those who are treated. The RESPONSIBLE ensures that he/she has implemented appropriate technical and organisational policies to implement the security measures set out in the GDPR in order to protect the rights and freedoms of the child. Users' freedoms and has provided them with the appropriate information to enable them to exercise them.