General Terms and Conditions
Last updated: October 2026
1. Who we are
The online shops opticathome.com and lunettesalamaison.com (the latter for France, Belgium and Luxembourg) belong to:
- Company name: Vadever Solutions S.L.
- Tax number (CIF): B06776827
- Registered office: C/ Arquímedes 4, Oficina 114, 28914 Leganés (Madrid), España
- Registration: Registro Mercantil de Madrid, Tomo 41961, Folio 128, Hoja M-743099, Inscripción 1.ª
- Email: info@opticathome.com
- Telephone: +34 91 467 48 17
Activity: distance selling of prescription glasses, sunglasses and contact lenses.
2. Purpose
These General Conditions govern purchases made in our online shops. By placing an order, you declare that you are of legal age (or have the authorisation of your legal representative), that you have read and accept these Conditions and that the information you provide to us is correct.
3. Purchase process
- You choose the products and add them to the basket. For prescription glasses, you enter your prescription and choose the lenses.
- You review the basket, which shows the price of the products and the shipping costs.
- You log in or register and enter the delivery address.
- You choose the payment method and confirm the order.
The contract is concluded when we send you the order confirmation by email.
4. Prices and payment
Prices are shown in the currency assigned to your country. Payment is always charged in euros (EUR); if the currency shown is not the euro, the amount in that currency is an approximate conversion.
For deliveries within the European Union, prices include VAT. For deliveries outside the European Union, customs duties and import taxes are not included (see section 5).
Payment methods: card (Visa and Mastercard), PayPal and bank transfer. Card and PayPal payments are processed on the secure platforms of those providers.
5. Shipping and delivery
Shipping costs (Ireland): €6.95 per order. The amount that counts is the value of the products in the basket, VAT included, before any discount. The exact shipping cost is always shown in the basket before payment.
Order preparation time (working days from payment confirmation):
- Sunglasses and contact lenses in stock: 24 hours
- Prescription glasses with single-vision lenses: 1-3 days
- Prescription glasses with progressive lenses: 5-9 days
- Products not in stock: 5-9 days (stated on the product page)
The transit time to the destination (Ireland) is added to the preparation time.
We ship to: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
For the following countries, orders are placed on lunettesalamaison.com: Belgium, France and Luxembourg.
Please enter the delivery address and a contact telephone number correctly. PO boxes are not accepted.
6. Right of withdrawal (14 days)
If you are a consumer, you may withdraw from the contract without giving any reason within 14 calendar days of receiving the product, in accordance with consumer protection legislation (in the European Union, Directive 2011/83/EU; in Spain, Royal Legislative Decree 1/2007).
To exercise this right, notify us of your decision by email to info@opticathome.com or by post to our registered office, and return the product to the returns address given in section 7.
We will refund the payments received, including the original delivery costs (except the additional cost of a delivery method other than the standard one), within a maximum of 14 days from the day you notify us of your withdrawal, using the same means of payment you used. We may withhold the refund until we have received the product or until you have supplied proof that you have sent it back. Return costs are payable by you.
By law, the right of withdrawal does not apply to contact lenses whose seal has been opened (for health and hygiene reasons) or to products made to your specifications, such as glasses with prescription lenses. Even so, we accept returns of prescription glasses under the conditions set out in section 7.
7. 30-day returns (prescription glasses included)
In addition to the right of withdrawal, you have 30 calendar days from receipt of your order to return any product, prescription glasses included, under the following conditions:
- The product, its case and, where applicable, its box must be in perfect condition, with no damage caused by use, and with all its accessories.
- Contact lenses must be returned in boxes that have not been opened or tampered with.
For prescription glasses, we refund the price of the frame, which includes the basic single-vision lenses. Lens upgrades made to measure for your prescription (progressive lenses, treatments, tints, thinner lenses…) are not refunded, unless the product is faulty or the mistake is ours.
How to return a product: you will find the return form in your customer area ("My orders"). Fill it in, print it and place it inside the parcel, and write the order number on the outside of the box together with your sender details. If you paid by bank transfer, please give us your IBAN for the refund.
Returns address: Óptica Albufera, Avda. de la Albufera 10, 28038 Madrid (España)
Return costs: these are payable by you, unless the product is faulty or the mistake is ours. In that case, write to us at info@opticathome.com and we will arrange collection.
Once we have received the product and checked that it meets these conditions, we will refund you using the same means of payment you used. If it does not meet them, we may make a partial refund or send the product back to you.
8. Legal guarantee
We are liable for any lack of conformity of the products existing at the time of delivery, for the period established by the applicable consumer legislation: in the European Union, at least two years from delivery (three years in Spain), or any longer period granted to you by the law of your country of residence.
If a product shows a lack of conformity, you may request its repair or replacement and, where appropriate, a price reduction or termination of the contract. Write to us at info@opticathome.com stating the order number and the problem (with a photo, if possible).
9. Customer service and complaints
For any query or complaint, write to us at info@opticathome.com or call us on +34 91 467 48 17.
If you are not satisfied with our response, you may contact the consumer bodies in your place of residence. If you are a consumer, the courts of your place of domicile have jurisdiction.
10. Personal data
We process your personal data to manage your orders, in accordance with our Privacy Policy, which you will find in the footer of the website.
11. Intellectual property
The contents of the website (texts, images, logos, design and code) belong to Vadever Solutions S.L. or to their legitimate owners. Product brands belong to their respective owners.
12. Final provisions
These Conditions are governed by Spanish law, without prejudice to the mandatory consumer protection rules of the country in which you reside. If any clause is declared void, the remaining clauses will remain valid. We may amend these Conditions; changes do not affect orders already confirmed.