Website Information
Vadever Solutions S.L. is a Spanish Company, registered in the “Registro mercantil de Madrid ” CIF. B06776827
Adress: C/ Arquímedes 4. Oficina 114. 28914 Leganés. Madrid. Spain
Mail: info@opticathome.com
General Conditions The next conditions will be applicable to all processed orders through our website at www.opticathome.com When you formalize an order you confirm that you agree with the terms and conditions and therefore you state that: • You understand and comprehend the conditions hereby exposed. • You are an adult, over 18 years old. All the goods and it’s referred data are not binding, and do not compromise anyone. All published prices include taxes. The seller reserves his rights to modify not only the Price, but the promotions in force at the moment. The seller reserves the right to have errors of any kind, although he will try to avoid them as far as he can. These problems might be color errors, lack of service from the Manufacturer, printing errors in prices, errors in shipping times, that may occur in isolation. The seller reserves the right to cancel an order in spite of it being registered and confirmed if it concurs in any kind of serious mistake, of price or other given nature. When confirming an order, the buyer states or manifests his will to acquire the goods. Website Use Access to our website is free of charge. Register To order you must be registered, and for that you are obliged to fill in certain required fields. You will be responsible to maintain not only your password but all the Access information in secret. Your password is confidential and you should not share it with third persons to avoid them trying to order in your name. If you don’t remember your login information we can re-send them to you. Vadever Solutions S.L. will not be responsible for any damage caused by misuse or loss of the password. Returning the Product You have 30 days to return your purchased product. If after receiving your products, you decide that you do not want them and request its return for the refund of the money, you could do it in the following way. You can contact us via email at info@opticathome.com to notify us. We also make available the return form to be downloaded from your "client area" to be filled out and later included with the product when you resend it back to us. The returns form includes the sending address. Once we have received the packet and certified that the product is: • In Perfect condition. • It doesn’t show signs that it has been used accordingly or not. • In terms of contact lenses, boxes haven’t been opened or manipulated. Then we will send your money back with the full amount. On the contrary, we reserve our right to send a partial amount or we will return the product. The costs of the return are borne by the client. Right of withdrawal You have 15 days to exercise the right of revocation of the order. Please contact Optic at Home via Chat or send an E-mail at info@opticathome.com Legal Warranty Product Sunglasses and prescription glasses have a 2 year warranty from the manufacturer against defects in manufacturing. Scratches on the glass, breakage or mishandling is not covered by the warranty. The customer must send the product to our central warehouse (C/ Arquímedes 4. Oficina 119. 28914 Leganés. Madrid. Spain) and Optic at Home will act as an intermediary with the manufacturer, which is responsible for changing defective parts. This process may take an average of 15-20 working days. In the event of a defective product, consumer and user shall inform Optic at Home of the defect within a maximum of 48h. from the moment of receipt of the order. Others PAYMENT METHODS
Bank Tranfers Credit Cards (except American Express). PayPal
SHIPPING & COSTS: read the following link - Ship
EXCHANGES & RETURNS: read the following link - Returns Promotions Promotions can’t be combined. No promotion is combinable with any other, for the purpose of the website Flash Sales have the biggest discount, and these shall not apply any other promotion. The store will apply the current promotions, if any, and finally if you enter a coupon code, this would prevail over general promotions sales except for Flash Sales, albeit less value. Legal and Jurisdiction Any dispute or conflict that may arise from the use of the website (www.opticathome.com) shall be resolved in accordance with the current legislation in Spain, submitting to the jurisdiction of the Courts of Madrid, with the user expressly & explicitly waiving to any other jurisdiction law that might correspond. European Union “Online Disputes Resolutions” website Information in reference to the “ODR” website managed by the European Union dedicated in assisting online consumers & sellers settle possible disputes. You can access the website by the following link “ODR” LEGAL & PRIVACY POLICY Security Vadever Solutions S.L. (here onward Optic at Home) puts at the disposition of the user this website www.opticathome.com.com (here onward “opticathome.com”), via Internet, with the same guarantees & functionalities as the traditional point of sales. Once you receive confirmation of your order, emitted online through our centralized system, you will know with certainty your purchase has been realized, with full guarantee from Optic at Home. Optic at Home is custodian & processes in a secure manner, end to end, all the personal information of the user, bank & credit card details, and transactions payments ensuring all aspects & integrity, confidentiality & availability. Some detailed aspects: All information in transit from the user's equipment to the technical Internet installations of Optic at Home are done by encryption, following the SSL encryption protocol – activates the green “lock - which is activated in favour of Optic at Home by GeoTrust DV SSL CA –G4 El payment system for debit & credit card incorporates “Safe Payment via Internet” The Web application has been designed to avoid leaving traces of any information transmitted in your computer, thus allowing you to access the service from any place, initially, without risk. However, your computer could be set to save visited pages, keep a historical & passwords etc. Unless you are an expert, we recommend you use computers that you have total confidence. The keeper of all the information is Optic at Home at our installations where it is registered & processed by high quality information systems so to keep the service always available for you. Customer Service, from the Customer Service Dept., is operated by Optic at Home persons following strict protocols of control & automation, assuring all information is preserved & stored in the correct environment & place. However, referring to the before, Optic at Home reminds all Internet users that the Internet is not an entirely safe channel & is open to the unexpected & unforeseen. Optic at Home cannot halt the possibility that the user could suffer some type of incident in their use of the Internet, Optic at Home does ensure taking the maximum precautions with operations & systems to attempt to avoid any incidents. However, Optic at Home can do anything to preserve the confidentiality of the personal information of a determinate user or elements of determinate user, if said user does not look after or take sufficient measure to protect user name &/or password. Given the existence of risk with the Internet, Optic at Home recommends all users take adequate measures to self-protect themselves, especially in the technical & behavioural aspects, in face of the risk of identity stealing or communications violations. Some examples: Your equipment & the measures necessary, it is recommended you use the very latest versions of all software along with any other measures of added security, to protect confidentiality & integrity of your personal information, & that you revise your settings, to avoid possible facilitation of personal data, passwords or emails in web servers you have access too or solicit your access. With respect to use, we argue you access Optic at Home website writing the web address personally www.opticathome.com.com not using hyperlinks or doubtful favourite’s tags, to avoid frauds, while never facilitating through email or telephone your personal access codes. Make sure you use the correct telephone number of the Customer Services Department. Legal General Information The present Legal Notice has been elaborated according to the State of Spain Legal instructions of the “Ley Organica 15/1999”, of the 13th of December, related to the Protection of Personal Information within the “Law 34/2002 of the 11th of July, Information Services & Electronic Commerce (LSSI) The present Legal Notice regulates the use & utilization of this website, of which you accede via the Internet direction www.opticathome.com (here onward “opticathome.com”), which De Alamo Opticos S.L with business address C/ Arquímedes 4. Oficina 119. 28914 Leganés. Madrid. Spain y C.I.F. number B06776827, puts at the disposition of the users the website. The cited web page has been designed to serve all the needed information, activities y services offered for opticathome.com.com The utilization of the website holds the same for the user (from here, the User) & implies the acceptance of all the conditions included within the Legal Notice, having the User read previously the present Legal Notice on each occasion that the website is used, seeing that the General Conditions of Use can be modified from time to time. Access to the website is of personal choice & free, except with related costs of connexions via the telecommunications networks provided by your Telecommunications operator which the Users have contracted. The utilization of certain services offered to the Users through the website may have some particular conditions (here onwards “Particular Conditions”) that depending on the case, substitutes, completes &/or modifies the present Legal Notice. Therefore, before utilizing said services, the User almost must read with attention the “Particular Condtions”. In any case it is mentioned that the services that opticathome.com serves has the charge indicated with the commercial price. The duration of the present agreement is of limited character & subject to the utilization of the website, consequence of the contract finalized the moment in which the Users disconnects the website. Accessibility Policy With the construction of the opticathome.com Website a series of measures have been adopted with the objective of bettering accessibility. This conveys a series of advantages like: • Facilitate the access to all users independent of physical conditions or environment, • Include clear structured content, • Better the navigation & user experience, • Other measures adopted are: ◦ Use of CSS for information presentation, ◦ Text for images, ◦ Links offer detail of function or landing page, ◦ Periodically updates will be done to the Website to maintain quality levels & abide to legal standards. ◦ All the priority requisites have been tested & analysed manually for accessibility through different semi-automatic instruments, human users & technicians. ◦ Recommended configuration for web navigation. • For a better experience in the use of this channel (website), we recommend the user to utilize the following technical methods & applications: ◦ Internet Explorer 9 or higher, Mozilla Firefox 9.0.0 or higher, latest Chrome. ◦ Screen resolution recommended 1.024x768 ◦ For some content, it will be necessary Adobe Flash plugin ◦ To read some of the documents it will be necessary to install Adobe Reader plugin ◦ Should have the options for Java & Javascript on your navigator ◦ Should have enabled cookies on your navigator ◦ There are no restriction requisites for our computer or operating system Contact Any complaints, consultations or feedback to better the accessibility & use of this website can be forwarded via the following email info@opticathome.com facilitated for such purpose. PRIVACY POLICY
1. USER INFORMATION
Vadever Solutions S.L., from now on RESPONSIBLE, is the Responsible of the data processing. personal data and informs you that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and the free movement of such data, by which provides you with the following treatment information: End of treatment: to maintain a commercial relationship with the User. The operations planned for to perform the treatment are: Sending of commercial advertising communications by email, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, which to make commercial communications possible. These communications will be made by the PERSON RESPONSIBLE and related on their products and services, or their collaborators or suppliers with whom it has reached a promotion agreement. In this case, the third parties will never have access to personal data. Carry out statistical studies. To process orders, requests or any type of request that is made by the user to through any of the forms of contact that are made available to you. Submit the newsletter from the website. Data retention criteria: shall be retained as long as there is a mutual interest in the end of treatment and when no longer necessary for that purpose, they shall be abolished by measures security measures to ensure pseudonymisation of the data or total destruction of the data. the same. Communication of data: The data will not be communicated to third parties, unless legally obliged to do so. Rights of the User: Right to withdraw consent at any time. Right of access, rectification, portability and deletion of your data and to the limitation or deletion of your data. opposition to his treatment. The right to lodge a complaint with the supervisory authority (agpd.es) if you consider that the treatment does not comply with the regulations in force. Contact information to exercise your rights: Postal address: Vadever Solutions S.L. C/ Arquímedes 4. Oficina 119. 28914 Leganés. Madrid. Spain. Email: info@opticathome.com.com
2. COMPULSORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USUARIO
The Users, by means of the marking of the corresponding boxes and data entry in the fields, marked with an asterisk (*) on the contact form or submitted on the contact forms download, expressly and freely and unequivocally accept that your data is necessary to to meet your request, on behalf of the provider, being voluntary the inclusion of data in the fields and the rest of them. The User guarantees that the personal data provided to the PERSON RESPONSIBLE is true and correct. is responsible for communicating any changes to these terms and conditions. The PERSON IN CHARGE informs and expressly guarantees users that their personal data will not be used for any other purpose. will in no case be ceded to third parties, and that whenever you make some type of transfer of data the express, informed and unequivocal consent of the parties concerned shall be sought in advance. Users. All data requested through the website are mandatory, as they are required for the provision of an optimal service to the User. In case all the data are not provided, no guarantee is made that the information and services provided will be completely in accordance with your wishes. needs.
3. SAFETY PRECAUTIONS
That in accordance with the provisions of current legislation on the protection of personal data, the RESPONSIBLE is in compliance with all the provisions of the GDPR regulations for the processing of personal data under their responsibility, and clearly with the principles of described in article 5 of the GDPR, by which they are treated in a lawful, loyal and transparent manner in and appropriate, relevant and limited to what is necessary for the purposes for which it is intended. for those who are treated. The RESPONSIBLE ensures that he/she has implemented appropriate technical and organisational policies to implement the security measures set out in the GDPR in order to protect the rights and freedoms of the child. Users' freedoms and has provided them with the appropriate information to enable them to exercise them.